Patient Services Specialist - Patient Engagement - Full time, Variable, Remote

About the role

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. They foster and nurture relationships with existing patients and those seeking treatment. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Responsibilities

• Provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics.
• Foster and nurture relationships with existing patients and those seeking treatment.
• Interact with and engage customers virtually over the phone.
• Function as an entry point and informational resource for patients into the health system.

Requirements

• 2 years of Customer service experience, preferably in a healthcare environment.
• 2 years of experience interacting with and engaging customers virtually over the phone.

Qualifications

• Required: 2 years of Customer service experience, preferably in a healthcare environment.
• Required: 2 years of experience interacting with and engaging customers virtually over the phone.

Preferred Qualifications

• 1 year of technical support experience.

Skills

N/A

Benefits

N/A

Pay

Salary Range by Location: AK: Anchorage: Min: $23.02, Max: $30.24AK: Kodiak, Seward, Valdez: Min: $24.00, Max: $31.52California: Humboldt: Min $24.00, Max: $31.52California: All Northern California - Except Humboldt: Min: $26.92, Max: $ $35.37California: Southern California: Min $24.00, Max: $31.52California: Bakersfield: Min $24.00, Max: $31.52Montana: Except Great Falls: Min: $18.53, Max: $24.35Montana: Great Falls: Min: $17.56, Max: $23.07New Mexico: Min:$18.53, Max: $24.35Oregon: Non-Portland Service Area: Min: $21.46, Max: $28.19Oregon: Portland Service Area: Min: $23.02, Max: $30.24Texas: Min: $17.56, Max: $23.07Washington: Western: $24.00, Max: $31.52Washington: Southwest - Olympia, Centralia: Min $23.02, Max: $30.24Washington: Clark County: Min $23.02, Max: $30.24Washington: Eastern: Min: $20.49, Max: $26.91Washington: Southeastern: Min: $21.46, Max: $28.19

Schedule

Variable

Location

Remote