Patient Services Specialist - Patient Engagement - Full time, Variable, Remote
About the role
The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. They foster and nurture relationships with existing patients and those seeking treatment. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.
Responsibilities
- Provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics.
- Foster and nurture relationships with existing patients and those seeking treatment.
- Interact with and engage customers virtually over the phone.
- Function as an entry point and informational resource for patients into the health system.
Requirements
- 2 years of Customer service experience, preferably in a healthcare environment.
- 2 years of experience interacting with and engaging customers virtually over the phone.
Preferred Qualifications
- 1 year of technical support experience.
Qualifications
- High school diploma or equivalent.
- Valid driver’s license and reliable transportation.
Skills
- Excellent communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.
Pay
The salary range for this position is determined based upon relevant job experience and other applicable factors. The minimum and maximum wage rates are provided in the job posting.
Schedule
This position is part-time, variable, and remote.