Patient Services Specialist - Med Device (Hybrid)

Position Summary

The Patient Support Specialist ensures optimal patient experiences and outcomes for RxFunction products and services. This position serves as the primary patient contact while collaborating with Patient Training, Patient Service, Sales, and Compliance departments.

Job Responsibilities

• Performing patient surveys and maintaining Outcomes Monitoring Program workflow, follow-up and feedback support
• Maintaining and answering, troubleshooting, and documenting inbound patient support inquiries and feedback from patients
• Fulfilling established protocols for issue resolution workflow and customer feedback documentation
• Executing documentation and processing according to ERP/CRM business systems
• Communicating and/or escalating survey results, product issues and patient concerns to Patient Services Management
• Managing customer feedback closure and supporting Quality Assurance with accurate and complete complaint documentation and timely task closure
• Identifying continuous improvement opportunities

Required Qualifications

• Achieved associate degree or higher
• 2-5+ years’ experience in patient-related aspects of the medical device industry (patient-services support, medical history reporting, training and outcomes/follow-up contacts)
• Experience using ERP and CRM systems and the Microsoft platform

Preferred Qualifications

• Knowledge of medical device reimbursement practices
• Ability to work independently while collaborating effectively across departments
• Excellent written and verbal communication skills

Physical Requirements

While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to use a computer and communicate with others.

Benefits

• 401(k) with company match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation

Work Location & Schedule

• Location: Eden Prairie, MN
• Type: Hybrid (3 days per week in office)
• Schedule: Day shift; 8 hour

Compensation

Compensation range: $25.00 to $30.00 per hour, based on qualifications