Patient Services Specialist I (Medical Records/HIM) – Hybrid

Baylor Scott & White Health promotes the well-being of individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well through our core values: serving faithfully, striving for better, supporting one another, and making an impact.

Benefits

Our benefits are designed to help you live well at every stage of your journey. Offerings include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level.

About the Role

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area under direct oversight. This role assists patients to ensure high-quality, patient-centered care.

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones
• Arranges follow-up visits and referral appointments
• Assists with patient registration by collecting and verifying insurance information
• Verifies patient demographics and enters changes into the computer system
• Directs patients to appropriate waiting areas
• Accepts payments for physician/clinic services according to established guidelines
• Posts payments and enters charges into the computer utilizing appropriate codes
• Generates daily payment reports and verifies cash drawer against report
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities
• May discuss financial arrangements with patients
• Receives and directs phone calls, assists patients and other visitors
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Handles patient complaints appropriately
• Assists with medical records duties as requested
• Manages electronic medical records and ensures accurate document indexing and record maintenance

Skills

• Good listening, interpersonal, and communication (oral and written) skills
• Professional, pleasant, and respectful telephone etiquette
• Ability to adapt communication style to suit different audiences
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful
• Ability to promptly assess requests using electronic and paper resource materials and respond to patient inquiries
• Ability to calm upset patients in a composed and professional demeanor
• Excellent data entry, numeric, typing, and computer navigational skills with attention to detail
• Comfortable working in a fast-paced, constantly changing, and stressful environment

This role offers a hybrid work environment with onsite training followed by remote work opportunities based on performance. It is an excellent entry point for candidates seeking a career in healthcare administration or Health Information Management.

Requirements

• High school diploma or GED equivalent
• Less than 1 year of experience

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.