Patient Records Specialist

About the role

The Patient Records Specialist is responsible for the effective coordination and organization of materials required for a new patient visit. They provide administrative support and coordination for aspects of patient care for new patients and may flex across multiple disease centers or assist in scheduling tasks.

Responsibilities

• Uses electronic tracking systems to thoroughly document progress in all tasks, including retrieval of pertinent patient materials
• Maintains standard communication with DFCI clinical and support staff with regard to status of patient materials
• Processes paperwork and completes administrative tasks associated with clinical care including managing materials requests, orders, and records uploading
• Responds to emails and manages other requests as appropriate for new patients
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Trains new staff on administrative tasks and processes

Requirements

• Minimum Job Qualifications: Bachelor’s degree in health administration or a related field, up to 1 year of experience in healthcare or customer service

Qualifications

• Ability to function as an integral member of the team
• Excellent communication, organizational, and customer service skills
• Strong attention to detail
• Ability to multi-task and problem solve on the spot
• PC proficiency required

Skills

• Knowledge of electronic tracking systems
• Experience with standard processes and protocols
• Ability to communicate effectively with patients, providers, and staff
• Ability to manage multiple tasks and prioritize responsibilities

Benefits

Dana-Farber Cancer Institute offers a supportive and inclusive environment where every patient, family, and staff member feels they belong. As an equal opportunity employer, we commit to hiring individuals who offer multifaceted experiences and are dedicated to reducing the burden of cancer for all.

Pay

$42,100.00 - $47,300.00

Schedule

Full-time position, Monday through Friday, with occasional evening and weekend work as needed.