Patient Services Specialist for GI Endoscopy Centers in Oregon City and Tualatin

About the role

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Endoscopy Center located in Oregon City and Tualatin. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients receive the highest value care tailored to their needs.

Responsibilities

• Check in and out new/established patients.
• Promote efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests in an efficient and timely manner.
• Obtain and complete insurance information.
• Answer phones on a multi-line system.
• Process incoming referrals and electronic fax submissions.
• Update registration and EMR records as needed.
• Other duties as assigned.

Requirements

• Minimum of one (1) year of work experience, preferably in a medical office; specialty care GI experience is a plus.
• Minimum of one (1) year of previous experience in Surgery or other complex scheduling is preferred.
• Prior Electronic Medical Record (EMR) experience is preferred; Epic experience is a plus.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• Commitment to patient-focused care, privacy, and safety.

Pay

Hiring range, based on experience and credentials:

• Level I: $19.59 - $26.51 per hour.
• Level II: $21.55 - $29.16 per hour.
• Level III: $23.71 - $32.07 per hour.

Schedule

This role is a float position for our South Endoscopy Centers in Oregon City and Tualatin. Typical hours are Monday-Friday (6:15 am - 3:15 pm OR 7:00 am - 4:00 pm).

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance.
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options.
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually.
• Wellness Support: Robust wellness program and employee assistance services.
• Commuter Benefits: 70% of Tri-Met transit pass covered.
• Additional Perks: Employee discounts and optional benefits like Pet Insurance.

About The Oregon Clinic

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.