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Patient Services Specialist for Foregut Surgery in NE Portland

The Oregon Clinic · Portland, OR · 2 wk ago
$19.59–$26.51/hrFull-time

The Oregon Clinic is seeking a full-time Patient Services Specialist (Hybrid/Remote) to join our collaborative team in the Foregut Surgery Clinic located in Northeast Portland. Work alongside patient-focused colleagues and physicians to deliver world-class care with kindness and empathy, making a valuable impact within the local community.

About the role

In this phone-based role, you will provide patients and stakeholders with a consistent, efficient, and easy experience, ensuring the highest value care tailored to patient needs. This position offers hybrid/remote work opportunities once training is completed and expectations are met, with occasional required onsite work. Must live in Portland or SW Washington.

Responsibilities

  • Schedule appointments for new and established patients in an efficient and timely manner.
  • Obtain and complete insurance information.
  • Answer phones on a multi-line system.
  • Manage inbound referrals.
  • Provide coverage for medical records and front desk teams.
  • Update registration and EMR records as needed.
  • Perform other duties as assigned.

Requirements

  • Minimum of one (1) year of work experience, preferably in a medical office or clinical setting.
  • Specialty care GI/Foregut Surgery experience is a strong plus.
  • Prior experience in complex healthcare scheduling is preferred.
  • Prior Electronic Medical Record (EMR) experience is preferred; Epic experience is a plus.
  • Familiarity with insurance and referral processes.
  • Demonstrated ability to initiate, work independently, and effectively multitask.
  • Excellent attendance and work ethic.
  • Positive attitude and desire to be a team player.
  • Ability to communicate professionally and effectively with patients, physicians, and other team members.
  • Commitment to patient-focused care, privacy, and safety.

Pay

Hiring range, based on experience and credentials:

  • Level I: $19.59 - $26.51 per hour.
  • Level II: $21.55 - $29.16 per hour.
  • Level III: $23.71 - $32.07 per hour.

Schedule

Typical hours are Monday-Friday (8:30 am - 5:00 pm). This role is located at the Providence Cancer Center, with hybrid/remote work available after training completion.

Benefits

  • Healthcare: Employee is 100% covered for Medical, Dental, and Prescription Insurance.
  • Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options.
  • Work-Life Balance: Paid Time Off plus 9 paid holidays annually.
  • Wellness Support: Robust wellness program and employee assistance services.
  • Commuter Benefits: 70% of Tri-Met transit pass covered.
  • Additional Perks: Employee discounts and optional benefits like Pet Insurance.

The Oregon Clinic is the largest physician-owned, multi-specialty medical and surgical practice in Oregon, with a team of 1,500 members across 30 specialties. We are guided by values of excellence, compassionate and joyful connection, inclusive collaboration, humble listening, and leading with integrity. Consistently ranked as a Top 10 Workplace by The Oregonian, we are dedicated to providing the highest value care tailored to each unique patient.

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