Patient Services Specialist for Center for Advanced Surgery in SW Beaverton

About the role

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Center for Advanced Surgery-West Clinic, located in Southwest Beaverton. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy.

Responsibilities

• Responsible for checking in and out new/established patients.
• Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones on multi-line system.
• Processing of incoming referrals and electronic fax submissions.
• Obtaining imaging studies and other critical reports as needed.
• Updating registration and EMR records as needed.
• Other duties as assigned.

Qualifications

• Minimum of one (1) year of work experience, preferably in a medical office, is strongly preferred.
• Specialty care Center for Advanced Surgery experience is a plus!
• Minimum of one (1) year of previous experience in Surgery or other complex scheduling is required.
• Prior Electronic Medical Record (EMR) EPIC with registration experience is required.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance.
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options.
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually.
• Wellness Support: Robust wellness program and employee assistance services.
• Commuter Benefits: 70% of Tri-Met transit pass covered.
• Additional Perks: Employee discounts and optional benefits like Pet Insurance.

Pay

Hiring range, based on experience and credentials: Level I: $19.59 - $26.51 per hour.
Level II: $21.55 - $29.16 per hour.
Level III: $23.71 - $32.07 per hour.

Schedule

This role is located at The Oregon Clinic Creekside Pavilion. Coverage at the Advanced Surgery-East Clinic in Northeast Portland will be required, approximately 1-2 times per month and/or as needed. Typical hours are Monday-Friday (7:45 am - 4:15 pm).