Patient Services Specialist - Administration

About the role

Join Providence and help connect patients to the care they need. As a Patient Services Specialist - Journey Level, you'll provide exceptional customer service and administrative support while making a meaningful impact on the patient experience in a collaborative and mission-driven environment. This role performs all core front-office functions with increased independence and efficiency, including patient registration, appointment scheduling for routine and basic healthcare services, and general clerical duties. As a fully engaged member of the care team, you demonstrate a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

Responsibilities

• Perform all core front-office functions with increased independence and efficiency.
• Handle patient registration and appointment scheduling for routine and basic healthcare services.
• Carry out general clerical duties.
• Demonstrate commitment to compassionate service, effective communication, and operational excellence.

Requirements

• 1 year of medical office or related healthcare experience, OR
• 6 months of experience as a Providence employee in an Associate PSS position.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive healthcare organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

About The Team

Providence Swedish is the largest not-for-profit healthcare system in the greater Puget Sound area. It comprises eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah, and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. We are dedicated to improving the wellbeing of rural and urban communities by expanding access to quality healthcare for all.

Benefits

• Retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance and disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits and well-being resources.

Pay

The pay range for this position is $23.15 - $34.69 per hour. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

Full time, Day shift.

Work Location: Swedish Metropolitan Park East-Seattle. Workplace Type: Hybrid.