Patient Services Specialist

Date posted: 2026-08-20 • Location: Englewood Office, United States of America

About FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. Associates benefit from significant professional opportunities, career advancement, training, and competitive wages. We offer competitive salaries and comprehensive benefits packages including tuition reimbursement, 401-K match, pet insurance, and legal insurance.

Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations, we utilize innovative clinical research, cutting-edge technologies, and advanced treatments to provide world-class cancer care. Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients benefit from ground-breaking therapies in a community setting and may participate in national clinical research studies. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States, often leading the nation in initiating research studies and offering ground-breaking new therapies.

About the Role

The Patient Services Specialist (PSS) handles most clerical duties associated with a medical clinic. The role is divided into “stations,” each with distinct duties typically performed by one employee daily. However, every PSS is expected to assist coworkers with all front-office duties at all times. All PSS employees must learn and perform all duties across all stations. Due to varying office layouts, some listed duties may not be performed daily by the assigned station.

Strong copywriting and editing skills are essential. The role requires attention to detail, the ability to meet time-sensitive priorities, and high organizational skills with flexibility to adapt to changing priorities. Additional duties and projects may be assigned as needed.

Responsibilities

• Perform all clerical duties associated with a medical clinic, including station-specific tasks.
• Assist coworkers with all front-office duties, regardless of assigned station.
• Demonstrate strong copywriting and editing skills.
• Meet time-sensitive priorities with attention to detail.
• Adapt to changing priorities and maintain flexibility in a fast-paced environment.
• Perform other duties and projects as assigned.

Requirements

• High School Diploma or GED required.
• Experience in the healthcare field is highly preferred.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Valid state Driver’s License for travel to satellite offices and offsite meetings; compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
• Ability to travel 26-50%.

Skills

• Analysis & Critical Thinking: Solid problem-solving, decision-making, planning, time management, and organizational skills. Detail-oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness. Ability to handle sensitive, confidential, and emotionally charged matters.
• Communication Skills: Good command of the English language; second language is an asset. Effective oral, written, and presentation skills, active listening, and providing balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through collaboration, partnerships, and positive relations with employees, physicians, and the community.
• Self-Management: Effectively manage time, conflicting priorities, stress, and professional development. Self-motivated and able to work independently with limited supervision.
• Ability to work effectively in a fast-paced, multi-site environment with competing priorities and demands from various stakeholders.

Schedule

Standard core workdays/hours: Monday to Friday, 8:00 AM – 5:00 PM.

Screenings

• All offers of employment are contingent upon clear results of a thorough background screening.
• As a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
• FCS is a drug-free workplace; all new hires will be subject to drug and nicotine testing. Medical Marijuana cards are not recognized.