Patient Services Representatives, CHP Aurora Health Center

Job Summary

We are seeking dedicated and compassionate Patient Services Representatives to join our healthcare team. As a Patient Services Representative, you will be the first point of contact for patients and play a vital role in ensuring a positive experience. You will handle various administrative tasks and provide exceptional customer service to patients, families, and healthcare providers.

Key Responsibilities

• Greet patients and visitors in a warm and friendly manner.
• Manage patient check-in and check-out procedures, ensuring all required forms and information are accurately collected and entered into the system.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize patient flow.
• Answer phone calls and respond to inquiries from patients and medical staff, providing accurate information and assistance.
• Handle billing and insurance processing, verifying patient insurance coverage and ensuring accurate billing records.
• Assist patients with completing necessary paperwork and provide guidance on office policies and procedures.
• Maintain patient confidentiality and comply with all health privacy regulations (e.g., HIPAA).
• Collaborate with medical staff to ensure seamless patient care and efficient office operations.
• Address and resolve any patient concerns or issues in a professional and empathetic manner.

Qualifications

• High school diploma or equivalent; some college education preferred.
• Previous experience in a medical office or healthcare setting is advantageous.
• Strong communication and interpersonal skills with a focus on customer service.
• Proficiency in using electronic medical records (EMR) systems and basic office software.
• Ability to multitask and work in a fast-paced environment with attention to detail.
• Problem-solving skills and a patient-centered approach to service.
• Bilingual skills a plus, but not required.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and inclusive work environment.
• Participation in health and wellness programs.