Patient Services Representative Senior

Job Summary

Organizes day-to-day clerical function in the delivery of quality health care services through the utilization of standard work. Provides functional guidance to clerical team members.

Essential Functions

• Oversees development and delivery of functional training to clerical staff using standard work.
• Responsible for auditing and developing action plans for process improvement.
• Schedules complex incoming/outgoing referrals, complex surgeries and in-office procedures, tests, including medical record review of incoming referrals.
• Performs tracking and trending collaborative review/audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• Required: High School Diploma or equivalent
• Preferred: Associate’s degree

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Current Corewell Health Team Members Only

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Corewell Health Commitment

• Committed to providing a safe environment for our team members, patients, visitors, and community.
• Drug-free workplace policy.
• Mandatory vaccines for on-site or hybrid workplaces.
• EEO statement.

Benefits

• Comprehensive benefits package
• On-demand pay program
• Discounts directory
• Identity theft protection
• Home and auto insurance
• Roth retirement options
• Service contribution and match savings