Senior Patient Service Representative

Come join our team as a full-time Patient Service Representative with BJC Medical Group located in Creve Coeur. This is a rare opportunity to join a great team in an outpatient medical office setting.

About the role

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare, including over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction and quality health care.

This position supports both our Arrhythmia Center and Valve Clinic, working alongside cardiac electrophysiologists and partnering with structural heart cardiologists, heart surgeons, and interventional cardiologists to care for every type of cardiac condition.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including assignment of diagnostic codes and entering all physician and clinic-related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new and existing staff.

BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

• High School Diploma or GED
• 2-5 years of experience (5-10 years preferred)
• Outpatient medical office experience preferred

Schedule

• 40 hours per week
• Day shift
• No call, no weekends, no holidays

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time
• Adoption assistance

Not all benefits apply to all jobs.