Patient Services Representative - Per Diem

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

About the role

The Patient Services Representative (PSR) will work collaboratively with other hospital services, medical staff, and administration to ensure that quality patient care is delivered. Actively participates in the quality of care delivered to patients and participates in departmental QC and performance improvement activities.

Responsibilities

• Conducts comprehensive patient interviews by obtaining accurate information such as Social Security Number, name, address, phone number, guarantor data and phone number, third party payer, etc., while verifying applicable information via on-line software.
• Assigns coordination of benefits in hospital information system.
• Explains and obtains signatures on the HIPAA Privacy Notice as appropriate.
• Verifies eligibility and benefits and obtains authorizations/pre-certifications, and referrals when applicable.
• Identifies and collects co-pays from patients at the time of registration.
• Posts payments, generates receipt for patient, performs daily cash reconciliation, and adheres to daily deposit cashiering standards.
• Obtains referrals as required from patients, physician offices, or online resources.
• Communicates with various insurance companies to ensure CPT and ICD codes are utilized on requested authorizations/pre-certifications.
• Accurately completes MSP and ABN documentation as necessary.
• Scans necessary documentation into Patient Record in EHR.
• Places orders in clinic software applications as necessary.
• Exemplifies customer service by answering phones and interacting with patients, staff, clinicians, and visitors in a timely and pleasant manner.
• Assumes the role of scheduler as needed.
• Ensures complete accuracy when scheduling patients’ initial evaluation to include informing patients of all required information necessary on the day of appointment.
• Verifies appointment availability for each treatment visit using the current scheduling system.

Requirements

• H.S. Diploma/GED (Required)

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.