Patient Services Representative

Evergreen Health values collaborative, down-to-earth individuals and encourages self‑expression. The Patient Services Representative provides reception, clerical, and organizational support to primary and specialty care facilities, collaborating with team members to ensure a patient‑focused approach to care.

Responsibilities

• Serves as receptionist for the medical practice area, directing clients/patients and screening visitors while handling incoming calls.
• Provides a positive, welcoming, customer‑service‑oriented experience for patients.
• Schedules new and existing patient appointments following proper procedures and protocols.
• Manages scheduling of interpretation services for non‑English speaking patients in the primary care facility.
• Checks patients in/out in the EMR system; verifies all patient demographics and personal health information.
• Captures necessary referral information when receiving new patient referrals from community healthcare providers.
• Manages reception area administrative tasks.

Requirements

• High school diploma or GED.
• Ability to communicate clearly and professionally in writing and verbally.
• Organized, multi‑tasking team player.
• Attention to detail and computer efficiency required.
• Experience with EMR (Electronic Medical Records) systems strongly preferred.
• Excellent typing and editing/proofreading skills highly desired.
• Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential.

Skills

• Strong knowledge of medical terminology (preferred).
• Bilingual (English/Spanish) candidates strongly encouraged to apply.

Benefits

• Multiple comprehensive medical health insurance plans to choose from.
• Dental and Vision coverage at no cost.
• Paid Time Off package equals 4 weeks in the first year.
• 403(b) retirement plan with a generous company match.
• Paid parking or monthly metro pass.
• Professional development opportunities.
• Paid lunch breaks.

Schedule

Full‑time; Monday‑Friday.