Patient Services Representative

About the role

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
• Attend required meetings/huddles and collaboration within clinic team.
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
• Familiarity with HIPAA and 42-CFR part 2 desired.

Requirements

• 2+ years of prior front desk experience preferred.
• High School Diploma or equivalent

Skills

• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile