Patient Services Representative 2 Per Diem

About the Role

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.

Responsibilities

• 50% - Coordination of Medical Office Services
• 50% - Additional Job Functions

Qualifications

Minimum Qualifications

• High School / GED equivalent or related work experience
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
• Typing skills sufficient to use computer keyboard for timely and accurate input and production
• Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
• Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits
• Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
• Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
• Knowledge of ICD-10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies

Preferred Qualifications

• Prior medical setting and/or hospital experience
• Experience with medical insurance verification within a medical environment
• At least two (2) years of customer service and/or call center experience
• Experience performing appointment scheduling and patient registration

Department Overview

Express Care In-Person is a clinic for same-day acute patient care needs.

Pay

$32.75 per hour

Schedule

• 20% time commitment
• Variable shift (including weekends)
• Per Diem (as needed)
• 100% on-site

Benefits

• High-quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long-term disability, pet insurance, legal coverage, accident, critical illness, and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance, and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional, up to 3 hours
• Walking - Occasional, up to 3 hours
• Sitting - Frequent, 3 to 6 hours
• Lifting/Carrying 0-25 lbs - Occasional, up to 3 hours
• Pushing/Pulling 0-25 lbs - Occasional, up to 3 hours
• Bending/Stooping - Occasional, up to 3 hours
• Squatting/Kneeling - Occasional, up to 3 hours
• Twisting - Occasional, up to 3 hours
• Reaching overhead - Occasional, up to 3 hours
• Keyboard use/repetitive motion - Frequent, 3 to 6 hours

Mental Demands

• Sustained attention and concentration - Frequent, 3 to 6 hours
• Complex problem solving/reasoning - Occasional, up to 3 hours
• Ability to organize & prioritize - Frequent, 3 to 6 hours
• Communication skills - Frequent, 3 to 6 hours
• Numerical skills - Occasional, up to 3 hours
• Constant Interaction - Frequent, 3 to 6 hours
• Customer/Patient Contact - Frequent, 3 to 6 hours
• Multiple Concurrent Tasks - Frequent, 3 to 6 hours

Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice.