Patient Service Representative 2

This role will be Full-time Day Shift: Monday – Friday, Business Hours. Hybrid Position. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC.

About the role

Inova Health is looking for a dedicated Patient Service Representative 2 to join the team. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Responsibilities

• Works independently to complete incoming calls without close supervision; delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
• Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
• Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.
• May assist with new hire training as well as assisting other contact centers based on staffing needs.
• May perform additional duties as assigned.

Minimum Qualifications

• Experience – 1 year healthcare or relevant experience. Or bachelor’s degree in lieu of experience.
• Education: High School or GED

Preferred Qualifications

• Bilingual proficiency (Spanish) to support a diverse patient population
• Experience working with scheduling, authorizations, or specialty workflows
• Call Center Experience

Benefits

• Medical, dental and vision coverage
• Robust team member wellness program
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day
• Tuition and Student Loan Assistance: up to $5,250 per year in education assistance and up to $10,000 for student loans
• Mental Health Support: 25 mental health coaching or therapy sessions, per person, per year, at no cost for all Inova team members, their spouses/partners, and their children
• Paid time off, paid parental leave, and flexible work schedules

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.