Patient Service Representative 2

Sustains an environment of intrinsic good will for the practice while providing optimum services to patients. Performs a variety of front office support duties for the department/clinical team.

Responsibilities

• 50% – Coordination of Medical Office Services
• 50% – Additional Job Functions, including:
  • Interacting with patients and the public with patience, courtesy, and professionalism in person and on the telephone
  • Efficiently using computer systems for email, spreadsheets, word processing, and medical office management (scheduling, template maintenance, demographic and insurance information)
  • Maintaining accurate records of patient financial transactions, preparing financial reports, balancing cash boxes, and preparing deposits
  • Organizing and prioritizing work within guidelines, responding flexibly to changes in priorities, and maintaining effectiveness in a high-volume, interrupt-driven setting
  • Applying knowledge of medical office procedures, including medical terminology, appointments, records, insurance verification, cashiering, and billing
  • Maintaining logs and files in alphabetical, chronological, and/or numerical order for easy retrieval
  • Adhering to laws, regulations, and guidelines governing medical records, confidentiality, privacy, and HIPAA
  • Navigating health care insurance systems (Medi-Cal, Medicare, HMO, PPO, fee-for-service, county-funded coverage, workers' compensation) to obtain authorizations, schedule appointments, make referrals, coordinate hospital services, complete billing documentation, and explain provisions to patients
  • Identifying services performed using ICD-10, CPT, and HCPCS coding for diagnoses, procedures, and supplies

Requirements

• High School diploma/GED or related work experience
• Interpersonal skills to establish and maintain effective working relationships with coworkers, patients, and the public
• Proficiency in computer applications, including email, spreadsheets, word processing, and medical office management systems
• Typing skills for timely and accurate data input
• Writing skills to compose clear, concise messages and correspondence using proper grammar, spelling, and punctuation
• Bookkeeping skills to maintain accurate financial records and prepare reports
• Organizational skills to establish priorities and maintain work effectiveness amid frequent interruptions
• Knowledge of medical office procedures, medical terminology, and filing systems
• Understanding of health care insurance systems and coding (ICD-10, CPT, HCPCS)

Preferred Qualifications

• Prior experience in a medical setting or hospital
• Experience with medical insurance verification
• At least two years of customer service and/or call center experience
• Experience performing appointment scheduling and patient registration

About the Department

UC Davis Department of Dermatology is a major referral center for Northern California and Nevada, serving patients of all ages (babies to elderly). The department sees an average of 250 patients per day and provides a wide range of services, including:

• General dermatology
• MOHS surgery
• General dermatology surgery
• Phototherapy and photodynamic therapy
• Dermapathology
• Laser surgery
• Tele-dermatology at multiple off-site locations (Roseville, Davis, Folsom, Elk Grove)
• Cosmetic services
• Active involvement in research projects

Pay

$28.97 - $35.93 per hour

Schedule

• Full-time (100%)
• 8-hour shifts
• Variable days, including weekends, as required to meet business needs
• 100% on-site at Cannery Business Park (HSP110)

Benefits

• High-quality, low-cost medical plans for you and your family
• UC-paid dental and vision coverage for you and your family
• Retirement plans, including pension and other retirement savings options
• Supplemental insurance (life, disability, pet, legal, accident, critical illness, hospital indemnity)
• Pregnancy and parental leave, family & medical leave, adoption assistance, and pay for family care and bonding
• Lactation support program and family care discounts
• Employee well-being resources and programming
• On-site Employee Assistance Program with free mental health services
• Paid holidays, vacation, and sick time as outlined in UC policies or collective bargaining agreements
• Continuing education allowance and staff education reimbursement program
• Access to free professional development courses and learning opportunities
• Public Service Loan Forgiveness (PSLF) qualified employer and student loan debt counseling program

Physical Demands

• Standing: Occasional, up to 3 hours
• Walking: Occasional, up to 3 hours
• Sitting: Frequent, 3 to 6 hours
• Lifting/Carrying (0-25 lbs): Occasional, up to 3 hours
• Pushing/Pulling (0-25 lbs): Occasional, up to 3 hours
• Bending/Stooping: Occasional, up to 3 hours
• Squatting/Kneeling: Occasional, up to 3 hours
• Twisting: Occasional, up to 3 hours
• Reaching overhead: Occasional, up to 3 hours
• Keyboard use/repetitive motion: Frequent, 3 to 6 hours

Mental Demands

• Sustained attention and concentration: Frequent, 3 to 6 hours
• Complex problem solving/reasoning: Occasional, up to 3 hours
• Ability to organize and prioritize: Frequent, 3 to 6 hours
• Communication skills: Frequent, 3 to 6 hours
• Numerical skills: Occasional, up to 3 hours
• Constant interaction: Frequent, 3 to 6 hours
• Customer/patient contact: Frequent, 3 to 6 hours
• Managing multiple concurrent tasks: Frequent, 3 to 6 hours

UC Davis is a smoke- and tobacco-free campus. Employment is contingent upon clearing a criminal background check, drug screening, medical evaluation, and functional capacity assessment. This position involves handling cash or cash equivalents and is designated as a mandated reporter under CANRA and UC policy. The final candidate will be required to disclose any prior misconduct findings or ongoing investigations.