Patient Services Representative (Per Diem)

Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care, including consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey.

About the role

The Patient Services Representative is the first face our patients see and the first voice they hear. We're looking for someone to join our float pool on a per diem basis, based out of our Plano, TX location and covering shifts across our Dallas-area locations as needed, including Dallas Baylor, Dallas Perot, Rockwall, and Southlake. This is a great fit for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure aren't just nice to have, they're part of the care.

Schedule

This is a per diem, floating position with shifts offered on an as-needed basis. You'll be asked to work a minimum of 3 shifts per month (including 2 Saturdays per month) and holidays alongside weekday coverage. Typical shifts run 6:30am to 4:00pm on weekdays and 6:00am to 12:00pm on Saturdays.

Responsibilities

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Coordinate with care teams on schedule changes and patient flow
• Handle filing, scanning, and faxing to support clinic operations
• Uphold HIPAA regulations and maintain strict patient confidentiality

Requirements

• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued
• Comfort managing competing priorities in a fast-paced clinical environment
• The ability to make patients feel heard and at ease, even when they are stressed or scared
• Proficiency with EHR systems, or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; we provide training
• High school diploma required; associate's or bachelor's degree preferred

Benefits

We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.