Patient Services Representative

About the Role

The Patient Services Representative greets, registers, and assists patients and visitors, managing appointments, verifying insurance, collecting payments, and ensuring accurate documentation. They maintain professionalism, confidentiality, and HIPAA compliance while supporting quality patient care and teamwork. The role involves handling difficult situations tactfully, participating in training, and maintaining an organized environment.

Responsibilities

• Adhere to organizational policies and procedures
• Promote a positive attitude and support teamwork
• Participate in training and development opportunities
• Communicate effectively with patients, visitors, and staff
• Manage patient information accurately and confidentially
• Schedule and coordinate patient appointments
• Verify insurance details and collect payments
• Maintain office supplies and an organized workspace
• Demonstrate flexibility in schedule and cross-training across specialties

Requirements

• High school diploma or equivalent
• 1+ years of experience in customer service or healthcare
• Proficiency with computers and office software
• Strong organizational, communication, multitasking, and teamwork skills

Preferred Qualifications

• Experience in healthcare reception or front desk roles
• Familiarity with electronic health records (EHR) systems
• Experience with scheduling programs

Benefits

• Competitive hourly pay ($17.98 - $32.12)
• Comprehensive benefits package
• Paid time off
• Health, dental, and vision insurance options
• Retirement plans
• Professional development opportunities

The work environment values performance, growth, and inclusivity.