Patient Services Representative (Medical Receptionist)

Key Responsibilities

• Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Maintain confidentiality while collecting and organizing important patient and business documents.
• Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

Required Qualifications

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus.
• Experience: 1+ year of experience in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment.
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred.
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays.
• Team Player: A proactive, friendly, and patient-focused approach to service.