Patient Service Representative

About the role

Our award-winning Multi-Specialty Surgery Practice is based on providing exemplary customer service while focusing on delivering personalized care and coordinated support for patients. We have 27 office locations and 3 ambulatory surgery centers across the tri-state area, offering services in various specialties, including orthopedic care, spine care, plastic surgery, women’s health, and weight loss. Here at Strive Surgical, we aim to provide a streamlined experience for our patients, ensuring they receive clear guidance and support throughout their surgical journey so that they are never left navigating it alone.

Every day is an opportunity to grow and provide better outcomes at every level. Whether your interests lie in medical staff, administration, facilities, or marketing, every individual plays an important part in our success and the success of our patients. We are a fast-paced, growing practice that is always looking for new talent and great employees to enhance our team.

New York Bariatric Group - Strive is looking for a Patient Services Representative who leads with empathy and genuinely cares about the people we serve. Often the first voice a patient hears, you will set the tone for their entire experience with our practice — and we go the extra mile to make sure that experience is one they remember for the right reasons. In this role, you will support both new and existing patients at every stage of their journey with us, from their first phone call through ongoing care, while gaining exposure to multiple areas of our practice along the way. The ideal candidate brings effective communication and people skills, a positive and professional presence, and the ability to multitask and stay initiative-taking as part of a team. Just as important: a genuine respect for diversity, flexibility, honesty, and a caring attitude toward every person you speak with.

Responsibilities

• Handles incoming and outgoing patient calls (50–100 per day), providing prompt, professional support.
• Responds to patient inquiries via phone, email, text, and online chat in a timely, courteous manner.
• Schedules and coordination for patient appointments, and consultations.
• Greets and assists patients in person at the front desk as needed.
• Enters and maintains accurate patient records in the EMR (Electronic Medical Record) system.
• Verifies insurance coverage and communicates information to patients.
• Processes prescription refill requests and prior-authorization requests.
• Following up with patients pending paperwork, insurance authorizations, or missing documentation.
• Routes calls to the appropriate provider or department and escalate complex or urgent matters to a supervisor when needed.
• Supports insurance verification for appointments and consultations.
• Performs general administrative duties supporting daily practice operations.
• Coordinates with clinical and administrative staff to ensure smooth patient flow.
• Maintains current knowledge of practice services, providers, and procedures to answer patient questions accurately.
• Meets individual and team performance goals for service level, call quality, and patient satisfaction.
• Maintains patient confidentiality