Patient Services Representative II, Orthopedics

Organization: SMF-Sutter Med Foundation- Central

About the role

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health Record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orienting other staff to the department.

Requirements

• High School Diploma or equivalent education/experience
• 1 year of recent relevant experience

Skills and Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
• Written and verbal communications skills to interact with team members, supervisors, patients, and other hospital personnel
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to work independently, as well as part of a team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
• Ensure the privacy of each patient’s Protected Health Information (PHI)
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Schedule

• Part-time, 20 hours per week
• Shift: Days, 8 hours
• Days of the week: Monday - Friday
• Weekend requirements: None

Pay

Pay range is $26.06 to $36.48 per hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.

Benefits

Eligible positions include a comprehensive benefits package.