Patient Billing/Services Representative II - Orthopedic Surgery

About the role

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors.

Primary Duties & Responsibilities

• Deliver exceptional customer service with a positive, patient-centered attitude.
• Check in/check out scheduled patients. Ensure registration is accurate.
• Update and verify patient insurance, referrals and demographic information in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances.
• Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act.
• Balance cash drawer and prepare daily deposit.
• Complete required HIPAA training. Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies.
• Complete all other University and department yearly training.
• Maintain familiarity with insurance companies and their requirements.
• Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
• Act as patient liaison requesting additional services for patients as needed.
• Act as concierge to waiting patients. Round our waiting rooms ensuring patients are aware of wait times and their needs are met.
• Tidy waiting area etc.
• Contribute to a culture of teamwork, accountability, and continuous improvement.
• Perform other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment.

Education

• Required Qualifications: High school diploma or equivalent high school certification or combination of education and/or experience.
• Preferred Qualifications: No additional education unless stated elsewhere in the job posting.

Work Experience

• Required Qualifications: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years).
• Preferred Qualifications: No additional work experience unless stated elsewhere in the job posting.

Skills

• Not Applicable.

Benefits

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/