Patient Billing/Services Representative II - Orthopedic Surgery

About the role

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors.

Responsibilities

• Check in/check out scheduled patients.
• Ensure registration is accurate.
• Update and verify patient insurance, referrals and demographic information in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances.
• Ensure good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act.
• Balance cash drawer and prepare daily deposit.
• Complete required HIPAA training.
• Strictly adhere to HIPAA regulations and all Orthopedic/front desk policies.
• Complete all other University and department yearly training.
• Maintain familiarity with insurance companies and their requirements.
• Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
• Act as patient liaison requesting additional services for patients as needed.
• Act as concierge to waiting patients. Round waiting rooms to ensure patients are aware of wait times and their needs are met. Tidy waiting area etc.
• Contribute to a culture of teamwork, accountability, and continuous improvement.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.

Qualifications

• Related Customer Service (3 Years).

Skills

• Customer Service.
• Effective Written Communication.
• Epic EHR.
• Financial Information.
• Insurance.
• Interpersonal Relationships.
• Interprocess Communication.
• Medical Billing and Coding.
• Medical Insurance Claims.
• Office Organization.
• Organizing.
• Professional Etiquette.
• Scheduling.
• Team Collaboration.

Pay

$17.89 - $26.35 / Hourly

Schedule

N/A