Patient Services Representative

About the role

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction. We seek individuals who align with our core values of putting people first, striving for excellence, and having a can-do mindset.

Responsibilities

• Provide excellent patient support by ensuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR, and through proficient scheduling.
• Ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments, and assisting patients with scheduling.
• Demonstrate a friendly, courteous, and welcoming first impression to patients and their families.
• Accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.
• Accurately collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
• Consistently demonstrate dependability, patience, kindness, and professionalism in communication, and willingness to assist colleagues.
• Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.
• Provide administrative support to the office including scanning, faxing, and mailing.
• Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed.
• Show proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks.
• Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 1 year office, customer service, or related experience required. Medical office experience preferred.
• Previous experience in a primary care or behavioral health setting preferred.
• Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
• Experience working with an EHR system required; EPIC experience preferred.
• Demonstrated proficiency with Microsoft Office, Word, and Excel.

Working Conditions

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.