Patient Services Representative

About the role

The Patient Service Representative role is available at Shady Grove Fertility in Towson, MD. The schedule is Monday through Friday, 7:00 AM to 3:30 PM with occasional weekends and 1 to 2 holidays per year. May occasionally float to the Baltimore Harbor office (infrequent).

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

Qualifications and Skills

• Minimum 2 years of applicable work experience
• A high school diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• A high level of customer service essential

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Pay

$20 to $23 per hour (commensurate with experience)

Schedule

Monday through Friday, 7:00 AM to 3:30 PM with occasional weekends and 1 to 2 holidays per year. May occasionally float to the Baltimore Harbor office (infrequent).