Patient Services Representative

Responsibilities

• Receives and dispatches incoming phone calls
• Collections payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check-in and out duties accurately and timely
• Makes appointments for visits and informs clinical employees and providers of emergencies
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• Reports to Office Manager/Supervisor

Qualifications

• 6 months customer service experience
• 1-year clerical experience
• Experience in cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience