Patient Services Representative

About Us

INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.

Responsibilities

• Responsible for receiving and/or dispatching incoming phone calls
• Collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check in and out duties accurately and timely
• Makes appointments for visits and, if an emergency, informs a clinical employee or provider
• Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
• Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• Handles a high volume of telephone calls (potentially hundreds per day) and high volume of patient interaction (potentially hundreds per day), including scheduling appointments, discussing billing problems, setting up payment arrangements, and collecting past due payments
• Handles multiple tasks and works in a high-stress environment
• May be required to drive

This position may have additional or varied physical demand and/or respiratory fit test requirements. Reports to Office Manager/Supervisor.

Qualifications

Required Qualifications

• 6 months customer service experience

Preferred Qualifications

• 1-year clerical experience
• Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

Benefits

• Front-loaded PTO
• Medical benefits through the extensive INTEGRIS Health network
• Financial assistance for continued education
• 24/7 mental health support

You may be eligible for a sign-on bonus up to $1,000.