Patient Services Representative

Location: Travel between Bristol, VA and Kingsport, TN

About the role

Are you ready to work in a practice where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience? At Chord Specialty Dental, we believe that empathy, teamwork, and exceptional patient care are at the heart of everything we do. As a proud partner of Chord Specialty Dental Partners, you'll have the support, resources, and opportunities needed to thrive while helping us deliver outstanding care to the communities we serve.

We combine our individuality and child-centered dental expertise to practice group dentistry to create healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.

Responsibilities

Job Summary: The Patient Services Representative (PSR) is an important part of the Chord Specialty Dental Partners team. The PSR will have responsibility for being the first line of customer service for all patients and visitors entering our practices. The position will primarily be responsible for assisting patients and ensuring that patients and their families receive the best possible service.

• Calculate and collect co-payments, verify insurance (including Medicare and Medicaid), complete credit card processing, and balance nightly deposits.
• Schedule/confirm patient appointments and follow up on no-shows or cancellations.
• Smile and greet patients and families upon arrival and dismissal.
• Answer telephones and check voicemail.
• Check patients in/out and verify patient information.
• All other tasks as requested by management.

Requirements

What You Need:

• High School Diploma generally required.
• Knowledge of administrative and clerical procedures.
• Experience with customer service principles and practices.
• Must be available to travel to other locations to meet operational needs.

Qualifications

Preferred, But Not Required:

• At least one year of experience working in a dental, medical, or health-care office is preferred.
• Knowledge of insurance plans (HMO/PPO/Medicare/Medicaid) is helpful.

Benefits

What We Offer:

• Health, Dental, and Vision Insurance for Full-time employees.
• Health Spending Account and Flexible Spending Account.
• Paid Company Holidays.
• Paid Time Off.
• Voluntary Life and Disability Insurance.
• Referral Program.

Pay

$18 - $20/hour

Schedule

Monday-Thursday 7:45am-5:00pm and Friday: 8:00am-12:00pm