Patient Services Representative and Rehabilitation Technician

What You Will Do

• Tracking outbound / inbound department documentation and communicating patient information
• Performing and completing end of month cleaning, daily temperature logs, and maintaining clinic inventory
• Promoting and ensuring excellent customer satisfaction as evident through positive responsiveness and attentiveness to patient and family needs

Education Qualifications

• A high school diploma with college or specialized training
• Previous experience in a healthcare setting preferred
• Previous experience with Insurance Payer regulations preferred
• Medical terminology knowledge preferred
• Prior experience with interpreting and following detailed policies and workflows
• Prior experience with electronic medical records in a healthcare environment
• Prior experience obtaining authorizations and scheduling appointments, rehabilitation preferred

Skills And Abilities

• Medical Terminology knowledge required
• Customer service experience
• Time Management skills/ability to multi-task preferred
• Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems

Licenses and Certifications

• Basic Life Support Certified - American Heart Association is required within 30 days of hire.
• Advanced Cardiovascular Life Support Certified - American Heart Association

Physical Demand

• Moderate physical demand