Patient Services Representative and Rehabilitation Technician

Employee Type: Regular | Work Shift: Day - 8 hour shift (United States of America)

About the role

The Patient Services Representative/Rehabilitation Technician is the first point of contact for the patient. Essential responsibilities include greeting patients as they enter the clinic, answering incoming phone calls, scheduling patients, assisting in the patient registration process, communicating benefit information, scanning patient documentation, collecting payments, and running reports as indicated by management.

Provides support in patient care and in carrying out therapeutic activities as directed by the therapist in a team environment consistent with professional practices and ethical standards. Provides cleaning and preparation of treatment areas and equipment as established by the department. Will have a home facility assignment but remains ready to float to other Tidelands Health locations in emergency situations. The employee will complete other duties as assigned.

Responsibilities

• Track outbound/inbound department documentation and communicate patient information
• Perform patient monitoring and equipment set-up activities independently
• Complete end-of-month cleaning, daily temperature logs, and maintain clinic inventory
• Promote and ensure excellent customer satisfaction through positive responsiveness and attentiveness to patient and family needs
• Interpret and follow detailed policies and workflows
• Obtain authorizations and schedule appointments, with a preference for rehabilitation experience

Requirements

• High School Diploma with college or specialized training Required
• Previous experience in a healthcare setting Preferred
• Previous experience with insurance payer regulations Preferred
• Medical terminology knowledge Preferred
• Prior experience with electronic medical records in a healthcare environment Required
• Basic Life Support Certified - American Heart Association within 30 days Required

Skills and Abilities

• Medical terminology knowledge Required
• Customer service experience
• Time management skills and ability to multi-task Preferred
• Ability to quickly develop rapport with customers, including physicians, coworkers, and ancillary personnel
• Demonstrates the ability to independently think and make judgments in interpreting and adapting guidelines

Physical Demand

Medium physical demand