Patient Services Representative - Almara Women's Health | OGI, Maple Grove

About the role

The Patient Services Representative role involves patient registration and check-in, along with handling patient phone calls. Two full-time positions are available, one at the fertility clinic in Maple Grove from 8:30 AM - 5:00 PM Monday through Friday, and the other from 7:15 AM - 3:45 PM Monday through Friday, with every 11th Saturday. Additionally, there is one full-time role at the same location from 8:30 AM - 5:00 PM Monday through Friday, with every 11th Saturday.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Prepare and manage charts
• Answer patient calls, schedule appointments, and direct calls as appropriate
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Perform any and all other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Customer Service experience required
• Medical terminology knowledge preferred

Benefits & Compensation

Actual starting pay will vary based on education, skills, and experience. A $750 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. We offer a comprehensive benefits package including Medical (with Maternity Bundle), Dental & Vision plans, and Tuition Reimbursement. Employees working 30+ hours per week (60 hours per pay period) are eligible for 401(k) with Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs, and more. The setting clinic requires the ability to comply with company policies, procedures, practices, and business ethics guidelines, as well as demonstrate prompt and reliable attendance, work efficiently, prioritize workload, communicate respectfully and professionally, apply logical thinking, and adhere to applicable laws and regulations.

Setting Clinic Essential Requirements

• Ability to comply with company policies, procedures, practices, and business ethics guidelines
• Comply with all applicable laws and regulations, such as HIPAA, Stark, OSHA, employment laws, etc.
• Prompt and reliable attendance
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Prioritize workload effectively
• Communicate respectfully and professionally in face-to-face, phone, and email interactions
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Notes

Revo/i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission. We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities/.