Patient Service Representative

Essential Functions

• Greet all patients and visitors with a smile
• Enter and update as needed, patient demographics
• Complete insurance verifications for all patients
• Exhibit excellent communication skills over the telephone and in-person
• Create correspondences, reports, memos and forms as requested by physicians and/or administration
• Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
• Check patients in and out in a timely and professional manner
• Collect co-payments, deductibles, co-insurance and back balances for all services at check-in
• Demonstrate excellent customer service skills in all interactions
• Work as a team with all departments within the company
• Maintain inventory and submit front office supply order to administration
• Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
• Copy medical documents as requested following the proper procedures
• Distribute mail, faxes and routine correspondences
• Complete bank deposits as-needed
• Submit accurate End-of-Day (EOD)

Competencies

• Effective communication skills
• Teamwork oriented
• Initiative
• Proficient computer skills
• Ethical conduct
• Proficient typing skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.

Position Type and Expected Hours

This is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location.

Travel

Moderate to frequent travel required based on the company needs and as job duties demand.

Required Education and Experience

High School diploma or equivalent

Preferred Education and Experience

Two to four years of experience in the health care industry