Patient Services Rep - Womens Health

Job Description Join our team as a day shift, full-time, Patient Services Representative in Women's Health at INTEGRIS Health Edmond Women's Health Clinic in Edmond, OK. Get to Know Your Team INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. Take the first step toward growing your career by joining us. Responsibilities RESPONSIBILITIES: The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone callsCollects payments for copays and deductiblesMakes financial arrangements for patientsPerforms check in and out duties accurately and timelyMakes appointments for visits and, if an emergency, informs a clinical employee or providerVerifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.Accurately enters patient demographics into the practice management systemTakes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety GoalsTakes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or ProviderManages large call volume while maintaining excellent telephone etiquetteOrganizes workflow to meet patient needs in a timely manner Qualifications REQUIRED QUALIFICATIONS: EXPERIENCE: 6 months customer service experience Preferred Qualifications EXPERIENCE: 1-year clerical experienceExperience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding6 months telephone customer service experience INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.