Patient Service Representative - Women's Health

Mercy Women's Health OB-GYN Office – New Ballas Clinic Towers, 621 S New Ballas Road. Full Time.

About the role

The Patient Service Representative (PSR) serves as the first point of contact for patients and visitors, ensuring a welcoming and positive patient experience. The role involves managing front desk operations, supporting clinic workflows, and maintaining confidentiality in compliance with HIPAA regulations, safety standards, and infection control practices.

Responsibilities

• Greets patients and verifies their identity in a prompt, courteous, and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate.
• Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Balances and closes own cash drawer daily and keeps an accurate count of cash drawer amounts.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment (e.g., computer, scanner, credit card machine, copier/fax machine, calculator, postage or fax machine).
• Reviews departmental communications in a timely manner, participates in meetings, and suggests improvements in work.
• Supports and implements new changes in Epic or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Adheres to Mercy safety regulations and follows policy for completion of incident reports.
• Follows confidentiality policy/procedure and maintains EHR and chart accuracy.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; empathetic, patient-focused, and able to handle inquiries with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information and scheduling appointments.
• Ability to maintain confidentiality and follow privacy policies/procedures.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism.
• Completion of Clinic Core Front Desk Training post-hire.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience in a healthcare or customer service setting is a plus.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.