Patient Service Representative

Locations: Austell, GA Schedule: Full-time Hourly, On-site Compensation: Competitive hourly rate + benefits Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork About OrthoAtlanta Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. What You'll Do As a Patient Services Representative at OrthoAtlanta, you’ll: Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or proceduresCollect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as neededSchedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-throughInput and update patient demographics, insurance information, and visit details into the EMR systemOpen and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow A Great Fit If You… Thrive in a fast-paced, people-facing roleCommunicate clearly and compassionately with patients and staffJuggle multiple responsibilities with poise and attention to detailLove organizing tasks and solving front-desk challengesWork independently while being a strong team player What You’ll Need High School Diploma or equivalent2+ years of experience in a medical office or clinical setting preferredFamiliarity with medical terminology and EMR systems (Epic a plus)Strong customer service skills and a professional, patient-focused demeanorExcellent organizational, multitasking, and time-management abilitiesStrong verbal and written communication skillsHigh attention to detail and discretion with patient information Why OrthoAtlanta? Work with a collaborative clinical team in a respected practiceOpportunity to grow within a dynamic healthcare settingMake a meaningful impact on patient experience every day Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!