PATIENT SERVICES REP - Walton Family Health

Schedules patient appointments

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.

Prints, schedules, and confirms appointments

• Schedules and confirms appointments.

Completes registration

• Performs a complete registration of patient clinical, financial and demographic information into the Epic system.
• Ensures the integrity of the data.

Cash collection

• Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued.
• Matches cash collected to receipts at the end of the session.

Requests patient charts

• Requests patient charts from Medical Records Department for distribution.
• Searches for missing charts before they are needed for clinic session, only as required.

Qualifications

• A High School Diploma or equivalent is required.
• One (1) year of customer service experience is required.
• Demonstrated typing skills for CRT input are required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information is required.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress is required.
• Bilingual, Spanish preferred.