Patient and Customer Care Representative
GoodVets · Tampa, FL · 1 mo ago
On-siteHealthcare$17–$21/hrFull-time
About the role
The Patient and Customer Care Representative (PCCR) plays a crucial dual role within the client and patient care teams, ensuring seamless client experiences and supporting the clinical team in delivering top-tier veterinary care.
Responsibilities
- Deliver warm, empathetic, and professional customer care at every interaction.
- Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.
- Feed, walk, bathe, and observe hospitalized or boarding patients.
- Safely restrain pets for exams, treatments, imaging, and procedures.
- Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
- Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
- Absorb and dispense medications precisely; ensure accurate patient documentation.
- Maintain a clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
- Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
- Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.
Requirements
- Availability to work evenings and weekends.
- One or more years' experience in a veterinary support role.
- Demonstrated ability to provide patient care in emergency situations/under high pressure.
- Comfort working in a fast-paced environment with multiple priorities.
- Exposure to Veterinary Practice Management Systems in previous roles.
Qualifications
- A positive, team-first attitude and a passion for creating a welcoming environment.
Benefits
- Comprehensive Benefits Package: Medical, dental, and vision insurance, flexible spending options, and disability coverage.
- 401(k) with a Company Match: Retirement plan with matching contributions.
- Generous Paid Time Off: Paid holidays, vacation days, and personal time.
- Employee Discounts: Savings on veterinary care and products for your own pets.
Pay
$17—$21 USD per hour.
Schedule
Evenings and weekends available.