Customer Care Representative

Provide exemplary customer service to customers, acting as the primary liaison between the customer and service team. Coordinate activities to ensure safe, timely, and efficient response to customers' service needs, with advanced knowledge required where water solutions are offered.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escalate customer inquiries and/or complaints as needed.
• Process counter transactions and document/update customer records based on interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Provide resolution to gas and/or water service needs of customers.
• Determine that service requests are within the scope of work performed by the Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility for all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image, and confidentiality of information and records.
• Attend all safety meetings, training, and/or in-services.
• Perform light office administration and assist with special projects as assigned.
• Upsell and handle other inside sales responsibilities as assigned.

Requirements

• High school diploma or GED required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.
• Strong data entry skills and attention to detail.
• Ability to work well in a fast-paced environment.
• Local travel only.

Skills

• Ability to provide excellent customer service and build rapport with customers.
• Solid organizational and communication skills.
• Good phone skills and computer literacy (MS Office).
• Ability to work independently and effectively manage time.
• Dependable with a stable work history.
• Ability to follow verbal and written directions.
• Ability to maintain stability under pressure and be flexible.
• Effectively collaborate with leadership and employees to establish goals and standards.
• Strong commitment to customer service and safety.
• Ability to be a positive representative of the Company both internally and externally.
• Work with respect and cooperation at all times with fellow employees and customers.

Physical Requirements

• Regularly sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
• Perform light lifting of supplies and materials from time to time.
• Communicate with and exchange information verbally and in writing.
• Move about in an office environment.
• Work using repetitive motion.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Work requires physical efforts associated with using the computer and phones to access information.

Working Environment

• Regularly in an office environment.
• Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
• Regularly required to manage a number of tasks at one time.
• Regularly experience a busy environment requiring excellent organizational and time and stress management skills.
• Regularly exposed to sensory demands due to excessive computer use.
• The noise level in the work environment is usually moderate.
• Physical presence at the work site during regularly scheduled hours is required.

Benefits

• Medical, vision, and dental plans for you and your family.
• Supplemental insurance programs.
• 401(k) retirement plan with company match.
• Paid Time Off plus holidays.

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. The business maintains a strong family-feel with an unwavering commitment to world-class safety standards and customer service, offering competitive compensation and benefits.