Customer Care Representative

About the role

Looking to make a difference in the lives of students and families? AlphaBEST Education provides extended-day, summer, and enrichment programs designed to inspire and engage students as they discover and learn beyond the school day in a fun, safe environment. As an AlphaBEST Customer Care Specialist, you'll talk with the families of current students to answer questions about our programs and guide them to the appropriate resources to enroll their child or children. You will also work within the student management system to help resolve billing-related questions.

Responsibilities

• Deliver an exceptional customer service experience with every phone call and interaction
• Resolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing
• Showcase AlphaBEST's core values to our customers
• Build customer loyalty
• Complete reports regularly that provide leadership with a picture of your area of responsibility

Requirements

• An obsession to make every customer happy
• Excellent verbal & written communication skills
• Two years' experience and a proven track record of impeccable customer satisfaction
• Able to exhibit AlphaBEST's core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it Right

Benefits

• Starting at $20/hour up to $22/hour depending on level of experience
• Monday-Friday with working hours of 9 am - 6 pm (NC - EST)

Pay

• $20/hour up to $22/hour depending on level of experience

Schedule

• Monday-Friday with working hours of 9 am - 6 pm (NC - EST)