Patient Services Rep Ortho Full time

Job Description

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.

Responsibilities

• Greets patients as they enter the office.
• Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Covers for scheduling appointments.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Completes daily reconciliation report to assure charges have been entered correctly.
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Filings test/procedure results inpatient's medical record after physician has signed off on the results.
• Liaises with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.
• Preferred: Bachelor’s degree.
• One to three years prior Physician office experience required.
• Working knowledge of medical terminology.