Patient Services Rep Maternal Fetal Medicine Full-time Days

Job Description

Please note that this position will cover multiple MFM sites, including CDH (Winfield) and Delnor (Geneva).

Responsibilities

• Greets patients as they enter the office.
• Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Covers outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person.
• Performs business office responsibilities.
• Completes daily reconciliation report to assure charges have been entered correctly.
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Filings test/procedure results in patient's medical record after physician has signed off on the results.
• Liaises with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.
• Preferred: Bachelor’s degree.
• One to three years prior Physician office experience required.
• Working knowledge of medical terminology.