Patient Services Representative Maternal Fetal Medicine

About the role

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms
• Performs administrative functions, including but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC
• Assists with training new team members utilizing standard work
• Ability to perform the role of Patient Services Representative, Associate when necessary
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis
• Performs other duties as assigned

Qualifications

• High School Diploma or equivalent
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits determined by employment type and status

Schedule

Full time, 40 hours per week. Monday to Friday, 8:00 a.m. to 4:30 p.m. No weekends.

Position details

Primary location: 25 Michigan St NE, Grand Rapids. Department: Maternal Fetal Medicine - Medical Group West. Employment type: Full time. Shift: Day.