Patient Liaison-Maternal Fetal Medicine Full Time Days

About the role

Full Time, onsite position at 40 hours per week for the Maternal Fetal Medicine clinic located on the Lake Forest Hospital campus.

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

Schedule

Monday through Friday, 8:30am–5:00pm (40 hours per week, onsite).

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Qualifications

Required

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred

• Bachelor's degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Benefits

Northwestern Medicine offers a wide range of benefits providing tools and resources to improve physical, emotional, and financial well-being, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. Detailed benefits information is available at https://jobs.nm.org/benefits.

Sign-on bonus eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.