PATIENT SERVICES REP - Kington Family Health Cener

Schedules patient appointments

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.

Prints, schedules, and confirms appointments

• Schedules and confirms appointments.

Completes patient registration

• Performs a complete registration of patient clinical, financial, and demographic information into the Epic system.
• Ensures the integrity of the data.

Cash collection

• Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued.
• Matches cash collected to receipts at the end of the session.

Requests patient charts

• Requests patient charts from Medical Records Department for distribution.
• Searches for missing charts before they are needed for clinic session, only as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.