Patient Service Rep
About the role
Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR).
Maintains appropriate practice patient activity records, and ability to produce reports as requested.
Maintains reliable transportation.
Responsibilities
- Greeting and assisting patients
- Patient check-in and check-out
- Scheduling of appointments
- Confirming next day appointments
- Verifying patient’s insurance
- Collecting patient copayments
- Securing pre-authorizations
- Entering patient charges in the EMR
- Maintaining appropriate patient activity records
- Producing reports as requested
Requirements
- Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting
- Computer and EMR (Athena a plus) experience required
- Knowledge of medical insurance, medical terminology, and medical office services and routines
- Preferred: Cardiovascular practice experience
- Two to four years’ experience in a customer service oriented environment a plus
Qualifications
- HS Diploma, or equivalent
- Preferred: Associates degree preferred
- Experience may be substituted in place of degree
Skills
- Communicates effectively with customers (physicians, patients, co-workers, insurance representatives)
- Knowledgeable working with EMR systems (Athena preferred)
- Preferred: Bi-lingual Spanish/English a plus
Benefits
The benefits package includes healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week. It also includes generous paid time-off, 401K matching contribution, tuition assistance, short and long term disability benefits, life insurance, meal discount, dependent care subsidy, adoption assistance and free parking.
Pay
The minimum starting rate for this position is $18.20
Schedule
Hours: full-time 80 hours per pay period