Patient Services Rep II

Monday-Friday, Day Shift

Purpose Statement

The Patient Services Rep II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments. Completes financial clearance and authorization duties, serves as the administrative support for assigned providers. Works closely with assigned providers to ensure follow-up care is completed. Assists with creation and review of divisional performance reports and metrics.

Responsibilities

• Answer incoming calls and perform clerical tasks related to patient registration and check-in/out procedures.
• Collect patient co-pay or deductibles.
• Schedule and verify patient appointments.
• Complete financial clearance and authorization duties.
• Provide administrative support for assigned providers.
• Ensure follow-up care is completed by working closely with providers.
• Assist with the creation and review of divisional performance reports and metrics.

Requirements

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing, and organizational skills.
• Ability to deal effectively with the public.

Preferred Qualifications

• Bilingual in English/Spanish.
• 3+ years of experience in a medical office setting.

Qualifications

High School Diploma or GED required.