PATIENT SERVICES REP: BEHAVIORAL HEALTH - Westchester Square

About the role

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents. Is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.

Responsibilities

• Schedules patient appointments in Epic system
• Makes reminder and no-show calls and provides schedule information to the practice
• Prints, schedules, and confirms appointments
• Performs complete registration of patient clinical, financial and demographic information into the Epic system
• Responsible for the integrity of the data
• Collects cash from patients for charges and co-payments
• Completes all necessary documents for all payments accrued
• Matches cash collected to receipts at end of session
• Requests patient charts from Medical Records Department for distribution
• Searches for missing charts before they are needed for clinic session, only as required

Qualifications

• High School Diploma or equivalent required
• Minimum of one (1) year customer service experience required
• Demonstrated typing skills for CRT input required
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
• Bi-lingual, Spanish preferred